Shipping / Pick Up
Shipping Policy
Shipping times for each product are listed. Custom orders will be decided on an incoming basis. All RTS items will leave the shop in 1-3 business days via USPS. I aim to ship custom orders in no more that 4-6 weeks but shorter/longer lead times will be discussed in our customization conversation!
Pick Up Service
If you are local to Fairbury, NE you are more than welcome to pick up your items. As with shipped items, the goal is to have RTS items ready for pick up 1-3 business days after your payment has been received. Custom order pickup time and location will be determined at the time of completion. If pick up is not completed within 7 business days your item will be shipped. If I failed to have availability I will cover the cost of shipping. If you did not pick up your item at the determined time you will be responsible for shipping charges.
Return & Exchange Policy
Returns and exchanges are generally not accepted due to the nature of my products. If an item is delivered damaged please reach out to me within 3 days of delivery so we can make the best decision on how to move forward. Refunds will not be given on items that are not returned. Exchanges for RTS items can be made on a case by case basis. All measurements and descriptions are accurate and detailed so you have all the information needed to make an educated purchase. Custom orders canceled after production has begun will be limited to no more than a 50% refund. All refunds/exchanges are at the discretion of Hady Baby Boutique.